Business Terms of Service

Last updated 07 March 2021.

Following are the terms that you agree to when placing an order with us as a business. These terms are subject to change without notice. If you have any questions or concerns about the terms or how they relate to your business, please use our contact page or email us directly at business@fantasynorth.com.

Ordering

General:

  1. Minimum Order Amount: There is currently no minimum order amount necessary in order to purchase from us.

Preorders:

  1. What a Preorder is: A product is considered a preorder if it is being sold on our webstore but has not yet been commercially released. Preorder products are easily identified by the inclusion of the word “Preorder” at the end of the product title.
  2. Paying for Your Preorder: preorders require full payment at checkout using any of the available payment methods (i.e. PayPal, Stripe).
  3. Shipping: So that we can get products to you in time for release, we will ship preorder products up to 2 days prior to release.
  4. Delays in Production: We try to release our products at or before the estimated release date. However, delays can happen. If a product release becomes delayed, we will try to notify you of the delay and provide a new estimated release date. We are not responsible for any damages as a result of delays to product release.

Standard Orders

  1. What a Standard Order is: A standard order is an order that only contains products that have already commercially released and are immediately available to ship.
  2. Paying for Your Order: Standard orders require full payment at checkout using any of the available payment methods (i.e. PayPal, Stripe).

Order Cancellation

  1. Preorder Cancellation: Preorder items may qualify for cancellation unless we have already committed to creating units to fulfill your order (usually, around 3 months before release). Understanding is given to businesses with exigent circumstances.
  2. Standard Order Cancellation (Processing Orders) Standard orders that are marked as “processing” can be cancelled at any time through your Orders page in your account or by contacting us.
  3. Standard Order Cancellation (Completed Orders): If your order is marked “completed” then it has been prepared for shipment. We may still be able to cancel the order if it hasn’t been picked up by the carrier. If so, a restocking fee of 10% may apply to cover packaging and handling costs. If your order has already shipped then we cannot cancel the order and you must instead refer to the Returns section below for guidance on returning products to us.

Returns/Damage

  1. Return Window: All product returns must be requested within 14 calendar days of receiving the product.
  2. Returns Due to Damage: If you receive a product from us that arrives damaged, and the damage was not stated in the product description (e.g. “used” items), please contact us and provide a detailed description and photographs of the damage. In our discretion, we will either replace or refund the damaged product(s). Before issuing a replacement or refund, we may request that you send the damaged product(s) back to us. In this case, we will issue a prepaid shipping label and a refund or replacement will be issued after we have received and verified the damaged product(s). Unless otherwise stated, a refund for a damaged product will be for the full cost paid for that product and will be issued to the original payment source.
  3. Returns Due to Wrong Product Received: If you receive a product different from what you ordered, please contact us with a detailed description and photographs of the product. Upon approval, we will issue a paid return shipping label for the product. We will replace the product with the correct one at no cost to you. If we cannot replace the wrong product with the correct one (e.g. due to no stock quantity), we will issue a full refund for the product back to your original payment source.
  4. Returns Due to Extra Product Received: If you receive extra quantity of a product that you ordered, or extra quantity of a product that you did not order, please contact us. We will issue a paid return shipping label for the product(s) so that they can be returned to us.
  5. Returns for any other Reason: All returns not due to damage, wrong product received, or extra product received will be at your cost. To initiate a return, first please contact us. Upon approval, please securely package the product(s) you wish to return and ship them back to us using the instructions we provide to you. Please note that we are not responsible for damaged or lost returns. Therefore, please insure all returns before sending back to us as we will not refund or replace damaged or lost returns. Returns of this type are subject to a 10% restocking fee.

Payment

Payment Forms Accepted:

  1. PayPal: at this time, there are no additional charges for PayPal payments.
  2. Stripe: at this time, there are no additional charges for Stripe (credit card) payments.

Shipping

United States (USA):

  1. Shipping Services: Available shipping services are offered automatically at checkout. We currently offer shipping options from USPS and UPS.
  2. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  3. Shipping Time: Shipping time will vary depending upon the service selected at checkout. Most deliveries will take between 2 and 3 business days to arrive to you once shipped; some may take longer.
  4. Free Shipping: All orders of Fantasy North card sleeves and playmats that are $200 USD or more will have free shipping offered at checkout. The carrier and service type for free shipping will be determined by us.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost package in the USA to be a package that was shipped at least 14 days ago and for which the latest tracking scan does not show delivery. Please note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).
  7. Packages Delivered but not Received: We do not offer refunds or replacements for unreceived packages that were shipped to the Shipping address noted on the order and that have been marked as delivered by the carrier. However, we will provide as much assistance as we can by opening any necessary claims/investigations with the carrier.

International (Non-USA):

  1. Shipping Terms: We use EXW (Ex Works) shipping terms. You will be responsible for customs clearance and charges, duties, taxes, and other fees as applicable to your country. If you have any issues at customs, please contact us and we will do our best to assist.
  2. Shipping Services: Available shipping services are offered automatically at checkout. We currently offer shipping options from USPS and UPS.
  3. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  4. Shipping Time: Shipping time will vary depending upon the service selected at checkout. UPS services generally take between 2 and 5 business days. USPS First Class (Standard) shipping generally takes between 7 and 14 business days. Priority shipping generally takes between 5 and 10 business days. Customs clearance may cause delays.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost international package to be a package that was shipped at least 30 days ago and for which the latest tracking scan does not show receipt by the destination country. Please note that if a package has received a scan at customs in the destination country, we do not consider this package lost until 60 days have passed since the package was shipped. Please also note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).
  7. Packages Delivered but not Received: We do not offer refunds or replacements for unreceived packages that were shipped to the Shipping address noted on the order and that have been marked as delivered by the carrier. However, we will provide as much assistance as we can by opening any necessary claims/investigations with the carrier.

Other

  1. Account Suspension/Termination: We reserve the right to suspend or terminate accounts at any time without notice. We will provide written notification to the email address of the account describing the reason(s) for the suspension or termination. If an account is suspended or terminated, any standard orders that are processing will be cancelled and refunded.