Business Terms of Service

Last updated 12 March 2023.

Following are the terms that you agree to when placing an order with us as a business. These terms are subject to change without notice. If you have any questions or concerns about the terms or how they relate to your business, please use our contact page or email us directly at business@fantasynorth.com.

Ordering

General:

  1. Minimum Order Amount: the minimum order amount is currently set at $50. Orders cannot be placed below this amount.

Preorders:

  1. What a Preorder is: A product is considered a preorder if it is being offered for sale but has not yet been commercially released. Preorder products are easily identified by the inclusion of the word “Preorder” at the end of the product title.
  2. Paying for Your Preorder: Preorders require full payment within 2 business days of the invoice date. If payment is not received in full by this time, the invoice may be cancelled and any held products may be released for others to purchase.
  3. Preorder Shipping: Preorder products will be shipped to businesses before they are made commercially available to the public. If there is a commercial release date provided to the public, then we will ship any business preorders for that product at least 2 business days before the commercial release.
  4. Delays in Production: If a product is given a commercial release date, we do our best to ensure that we are able to meet that date. However, delays can happen. If a product release becomes delayed, we will notify businesses of the delay via email and provide a new estimated release date. We are not responsible for any damages as a result of delays to product release.

Standard Orders

  1. What a Standard Order is: A standard order is an order that only contains products that have already commercially released and are immediately available to ship.
  2. Standard Order Payment: Payment in full is expected within 2 business days of the invoice date. If payment is not received in full by this time, the invoice may be cancelled and any held products may be released for others to purchase.

Order Cancellation

  1. Preorder Cancellation: All Preorder sales are final.
  2. Standard Order Cancellation: All Standard Order sales are final.

Returns/Damage

  1. Return Window: All product returns must be requested within 14 calendar days of receiving the product.
  2. Returns Due to Damage: If you receive a product from us that arrives damaged, and the damage was not stated in the product description (e.g. “used” items), please contact business@fantasynorth.com and provide a detailed description and photographs of the damage. We will refund or replace the damaged products. We may request that damaged products be shipped back to us, in which case we will pay any associated return shipping costs. Unless otherwise stated, a refund for a damaged product will be for the full cost paid for that product and will be issued to the original payment source.
  3. Returns Due to Wrong Product Received: If you receive a product different from what you ordered, please contact us at business@fantasynorth.com with a detailed description and photographs of the product. Upon approval, we will issue a paid return shipping label for the product. We will replace the product with the correct one at no cost to you. If we cannot replace the wrong product with the correct one (e.g. due to no stock quantity), we will issue a full refund for the product back to your original payment source.
  4. Returns Due to Extra Product Received: If you receive extra quantity of a product that you ordered, or extra quantity of a product that you did not order, please contact us at business@fantasynorth.com with a description of the extra products received. We will issue a paid return shipping label for the product(s) so that they can be returned to us.
  5. Returns for any other Reason: We do not accept returns for reasons other than stated above. If you have a question or believe that products from your order should be eligible for return, please contact us at business@fantasynorth.com

Payment

Payment Forms Accepted:

  1. ACH: at this time, there are no additional charge for ACH payments.
  2. Credit Card: a small fee will be added to the invoice amount to cover processing charges.

Shipping

United States (USA):

  1. Shipping Services: Currently, we offer shipping via UPS and USPS. Before the invoice is generated, we will provide you the shipping cost for both services and you may choose your preferred option.
  2. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  3. Shipping Time: Shipping time will vary depending upon the service selected at checkout. Most deliveries will take between 2 and 3 business days to arrive to you once shipped; some may take longer.
  4. Free Shipping: All orders of Fantasy North brand products that are $200 USD or more will qualify for free shipping. The carrier and service type for free shipping will be at our discretion. You may elect to pay shipping costs if you would like to choose a specific carrier.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost package in the USA to be a package that was shipped at least 14 days ago and for which the latest tracking scan does not show delivery or attempted delivery. Please note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).
  7. Packages Delivered but not Received: We do not offer refunds or replacements for unreceived packages that were shipped to the Shipping address noted on the order and that have been marked as delivered by the carrier.

International (Non-USA):

  1. Shipping Terms: We use EXW (Ex Works) shipping terms. You will be responsible for customs clearance and charges, duties, taxes, and other fees as applicable to your country. If you have any issues at customs, please contact us at business@fantasynorth.com and we will do our best to assist.
  2. Shipping Services: Currently, we offer shipping via UPS and USPS. Before the invoice is generated, we will provide you the shipping cost for both services and you may choose your preferred option.
  3. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  4. Shipping Time: Shipping time will vary depending upon the carrier and service selected. Generally, you should allow 7 to 14 business days for delivery. Customs clearance may cause delays.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost international package to be a package that was shipped at least 30 days ago and for which the latest tracking scan does not show receipt by the destination country. Please note that if a package has received a scan in the destination country, we do not consider this package lost until 30 days have passed since the package was scanned in the destination country. Please also note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).
  7. Packages Delivered but not Received: We do not offer refunds or replacements for unreceived packages that were shipped to the Shipping address noted on the order and that have been marked as delivered by the carrier.

Other

  1. Account Suspension/Termination: We reserve the right to suspend or terminate accounts at any time without notice. We will provide written notification to the email address of the account describing the reason(s) for the suspension or termination. If an account is suspended or terminated, any orders that haven’t shipped will be cancelled and refunded.