Business Terms of Service

Last updated 31 October 2020.

Following are the terms that you agree to when registering and making purchases with us as a business. These terms are subject to change without notice. People purchasing as individuals should instead refer to our Refund Policy. If you have any questions, please use our contact page or email us directly at business@fantasynorth.com

Ordering

General:

  1. Minimum Order Amount: There is currently no minimum order amount necessary in order to purchase from us. There is a minimum order amount necessary to qualify for FREE SHIPPING in the US, which is outlined below in the “Shipping” section.

Preorders:

  1. What a Preorder is: A product is considered a preorder if it is being sold on our webstore but has not yet been commercially released. Preorder products are easily identified by the inclusion of the word “Preorder” at the end of the product title.
  2. Paying for Your Preorder: When adding preorder products to your cart, you have the option to either make payment in full OR pay a deposit amount (default).
  3. Paying a Deposit: When you choose to pay a deposit, you are required to pay a portion of the product price at time of checkout and then the remaining amount (including any shipping, taxes, or other fees) later. About one week before release, we will send an email to you with a link to pay the remaining order amount. You can also pay the remaining amount anytime from your Orders page in your account.
  4. Deposit Payment Deadline: If you paid a deposit on your preorder product, you will receive an email before the product releases requesting payment of the remaining balance. You will have 10 calendar days from the date of this email to pay the remaining balance. Failure to do so may result in cancellation of your preorder product. If you have any troubles paying the remaining balance, we ask that you kindly contact us as soon as possible.
  5. Shipping: So that we can get products to you in time for release, we will ship preorder products up to 2 days prior to release. If you paid via the deposit method, please make sure to pay the remaining balance as soon as you can. Failure to pay the remaining balance in a timely manner may result in shipping delays.
  6. Delays in Production: We try to release our products at or before the estimated release date. However, delays can happen. If a product release becomes delayed, we will try to notify you of the delay and provide a new estimated release date. We are not responsible for any damages as a result of delays to product release.

Standard Orders

  1. What a Standard Order is: A standard order is an order that only contains products that have already commercially released and are immediately available to ship.
  2. Paying for Your Order: Standard orders require full payment at checkout using any of the available payment methods (i.e. PayPal, Stripe).

Order Cancellation

  1. Preorder Cancellation: You may cancel your preorder at any time, but please understand that any deposit payment made is non-refundable.
  2. Standard Order Cancellation (Processing Orders) Standard orders that are marked as “processing” can be cancelled at any time through your Orders page in your account or by contacting us. A full refund will be issued to you within 3 business days.
  3. Standard Order Cancellation (Completed Orders): If your order is marked “completed” then it has been dispatched for shipment. In this case, we are unable to cancel the order. Please refer to the Returns section below for guidance on returning products to us.

Returns/Damage

  1. Return Window: All product returns must be requested within 14 calendar days of receiving the product, unless the return is for extra quantity received.
  2. Returns Due to Damage: If you receive a product from us that arrives damaged, and the damage was not stated in the product description, please contact us. Upon approval, we will issue a paid return shipping label for any product that arrives to you damaged, unless the damage was listed in the product description (e.g. used or defective items). Damaged items will be fully refunded or replaced at no cost to you.
  3. Returns Due to Wrong Product Received: If you receive a product different from what you ordered, please contact us. Upon approval, we will issue a paid return shipping label for the product. We will replace the product with the correct one at no cost to you. If we cannot replace the wrong product with the correct one (e.g. due to no stock quantity), we will issue you a full refund for the product.
  4. Returns Due to Extra Product Received: If you receive extra quantity of a product that you ordered, or extra quantity of a product that you did not order, please contact us. We will issue a paid return shipping label for the product(s) so that they can be returned to us.
  5. Returns for any other Reason: All returns not due to damage, wrong product received, or extra product received will be at your cost. To initiate a return, first please contact us. Upon approval, please securely package the product(s) you wish to return and ship them back to us using the instructions we provide to you. Please note that we are not responsible for damaged or lost returns. Therefore, please insure all returns before sending back to us as we will not refund or replace damaged or lost returns. Returns of this type are subject to a 20% restocking fee.

Payment

General:

  1. Payment Currency: at this time, we only accept payments in USD.

Payment Forms Accepted:

  1. PayPal: at this time, there are no additional charges for PayPal payments.
  2. Stripe: at this time, there are no additional charges for Stripe (credit card) payments.

Deposit Payments:

  1. Deposit Payment Timeframe: For all purchases where a deposit was made, we will email you when the remaining payment amount is due. After receiving this notification, you will have 10 calendar days to pay the remaining payment amount.
  2. Deposit Payment Delinquency: Deposit orders not paid in full following the guidance above will be considered delinquent and may result in product cancellation. Multiple or excessive delinquencies may result in actions up to and including account suspension or termination.
  3. Deposit Payment Refunds: Deposit payments are non-refundable.

Shipping

United States (USA):

  1. Shipping Services: Available shipping services are offered automatically at checkout. We currently offer shipping options from USPS and UPS.
  2. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  3. Shipping Time: Shipping time will vary depending upon the service selected at checkout. Most deliveries will take between 2 and 3 business days to arrive to you once shipped; some may take longer.
  4. Free Shipping: All orders of Fantasy North card sleeves and playmats that are $100 USD or more will have free shipping offered at checkout. The carrier and service type for free shipping will be determined by us.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost package in the USA to be a package that was shipped at least 14 days ago and for which the latest tracking scan does not show delivery. Please note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).

International (Non-USA):

  1. Shipping Terms: We use EXW (Ex Works) shipping terms. You will be responsible for customs clearance and charges, duties, taxes, and other fees as applicable to your country. If you have any issues at customs, please contact us and we will do our best to assist.
  2. Shipping Services: Available shipping services are offered automatically at checkout. We currently offer shipping options from USPS and UPS.
  3. Handling Time: Most orders are shipped within 1-2 business days of receipt of full payment. In certain circumstances, it may take us longer to prepare your order for shipment. We will try our best to notify you if we expect there will be delays to processing and shipping your order.
  4. Shipping Time: Shipping time will vary depending upon the service selected at checkout. UPS services generally take between 2 and 5 business days. USPS First Class (Standard) shipping generally takes between 7 and 14 business days. Priority shipping generally takes between 5 and 10 business days. Customs clearance may cause delays.
  5. Damage in Transit: We will replace or refund products that are damaged in transit. Please follow the guidance in the Returns/Damage subsection above.
  6. Lost Packages: We will replace or refund products that are lost while in transit. We consider a lost international package to be a package that was shipped at least 30 days ago and for which the latest tracking scan does not show receipt by the destination country. Please note that if a package has received a scan at customs in the destination country, we do not consider this package lost. Please also note that prior to offering a replacement or refund we will first contact the carrier and open an investigation to try to recover the package(s).

Other

  1. Account Suspension/Termination: We reserve the right to suspend or terminate accounts at any time without notice. We will provide written notification to the email address of the account describing the reason(s) for the suspension or termination. If an account is suspended or terminated, any standard orders that are processing will be cancelled and refunded.