Return and Refund Policy
Last updated 19 September 2024.
All product refunds must be requested within 30 days of delivery.
To request a refund, for registered users: simply go to your Order History, select the appropriate order, and choose the “refund” option for the product(s) you would like to request a refund for. Please include your reason for requesting a refund.
For unregistered (“guest”) users: use our Contact page to send us a message indicating that you’d like to request a refund. Please include the order # and your reason for requesting a refund.
Ineligible Products
We do not offer refunds, returns, or exchanges for Downloadable Products, currently limited to Wallpapers. If you experience an issue with a Downloadable Product order, please contact us.
Refunds for Damage, Misstatement, or Wrong Product Received
Fantasy North will issue a full refund for any product that:
- arrives damaged (does not include box damage).
- arrives not as described on our site.
- was not the actual product you ordered.
When opening the refund request, please include photos or other forms of evidence that depict your reason for opening the refund request (e.g. product damages).
Upon review and acceptance of your refund request, you will be issued a shipping label to return the product(s) to us. You must ship the product(s) back to us by the given return date. Failure to do so will negate the refund request.
Once we’ve received the product(s), we will review them and, if satisfactory, will issue a full refund for the product(s).
Refunds for Loss or Non-Receipt of Product
Very rarily, a package may become lost in the mail system. In such a case, Fantasy North will work with the responsible mail carrier to try to locate and deliver the lost package. If the package is still unable to be recovered and delivered, then Fantasy North will issue a full refund to the customer for the non-delivered product(s). The customer must be willing to comply with any 3rd party insurance policies in order to receive a refund.
We ask that US customers wait at last 14 days and non-US buyers wait at least 30 days after shipment before requesting a lost package refund.
Refunds for Other Reasons
Fantasy North will honor refund requests for reasons other than those listed above, providing the product(s) meet all of the following criteria:
- the product packaging is unopened and if it was sealed, remains sealed;
- the product has not been damaged, altered, or used by the customer.
If your return request is approved, please package the product(s) securely and ship them back to us using the sender address on the original packaging label or one we provide to you in the return request. Please make sure to ship within 30-days of receipt of product(s). Failure to ship the product(s) back to us within this time frame will negate the refund request. Please be sure to fully insure the return package as we will not be responsible for damage in transit or lost packages.
Once we’ve received the product(s), we will review them and, if satisfactory, will issue a refund for the product(s). Please note that the refund will not include original shipping and may be subject to fees, including a restocking fee.
Other Requirements
It’s important to inspect your product thoroughly when you receive it. Products that meet any of the following criteria may be disqualified from being refunded:
- product shows signs of use.
- product shows damage or alterations caused by use.
Additionally, remember: all refund requests must be made within 30 days of delivery, and once approved, your return shipment must be made within 7 days of the return approval date.